Refund policy

Every item is printed when you order it. We hold no stock and cannot restock a
returned item, which shapes the policy below.

Damaged, defective, or wrong item
If your order arrives damaged or defective, or is not what you ordered, email us
within 30 days of delivery with your order number and a photograph of the item and
its packaging. We will send a replacement or issue a full refund. You will not be
asked to ship the item back.

Change of mind
Because items are made to order, we do not accept returns or exchanges for change
of mind, or for ordering a size you did not want. Exact dimensions are listed on
every product page. Please check them before ordering.

Wrong or incomplete address
If a parcel is returned to us because the address was wrong or incomplete, or
because it went unclaimed, we will contact you. You may pay shipping again to have
it resent. If we cannot reach you within 30 days we will treat the order as
abandoned and no refund will be issued.

Lost in transit
If tracking shows no movement for an extended period, contact us and we will open a
claim with the carrier. Claims must be raised within 30 days of the expected
delivery date.

Changes and cancellations
Orders go into production quickly. Contact us as soon as possible if you need to
change or cancel one. Once production has begun we cannot stop it.

Refund timing
Approved refunds are issued to the original payment method. Your bank or card
issuer may take a further five to ten business days to post the funds.